Frequently asked questions

We recommend booking at least 3–7 days in advance for private tours, and 14+ days for group tours during peak season (July–August, December). Bromo sunrise has limited quotas so earlier is better.

Simply fill out our quote request form or send us a WhatsApp message. We'll prepare a custom proposal within 2–4 hours and confirm your booking upon deposit payment.

Free cancellation up to 48 hours before departure. Cancellations within 48 hours forfeit 50% of the booking fee. Full refunds are processed within 5–7 business days.

All tours include: private transport, professional English-speaking guide, entrance fees listed in the itinerary, and mineral water. Accommodation, international flights, and personal meals are not included unless specified.

All our guides speak fluent English. We can also arrange Mandarin, Japanese, or other language guides upon request.

Absolutely. Please mention any dietary requirements (vegetarian, vegan, gluten-free, halal, kosher, etc.) when booking and we will arrange everything.

For volcanic hikes (Bromo, Ijen): warm layers, sturdy shoes, headlamp, mask/scarf. For Bali/Lombok beach trips: sunscreen, swimwear, light clothing. We'll send a detailed packing list with your confirmation.

Indonesia is generally safe for tourists. Our guides are trained in first aid and emergency response. We monitor travel advisories and will advise if any concerns arise.

We strongly recommend purchasing comprehensive travel insurance before your trip. Our tours have basic accident coverage included.